Cancellation and Refund Policy

CHOLA DIVERS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:   

•  Cancellations will be considered only if the request is made immediately                 after placing the order. However, the cancellation request may not be                 entertained if the orders have been communicated to the vendors/merchants                 and they have initiated the process of shipping them.             
   
• CHOLA DIVERS PRIVATE LIMITED does not accept cancellation                 requests for perishable items like flowers, eatables etc. However,                 refund/replacement can be made if the customer establishes that the                 quality of product delivered is not good.             
   
•  In case of receipt of damaged or defective items please report the same                 to our Customer Service team. The request will, however, be entertained                 once the merchant has checked and determined the same at his own end.                 This should be reported within same day of receipt of the products.             
   
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within                 same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.             
   
•  In case of complaints regarding products that come with a warranty from                 manufacturers, please refer the issue to them.             
   
• In case of any Refunds approved by the CHOLA DIVERS PRIVATE LIMITED, it’ll take 6-8 days for the refund to be processed to the end customer.